+1I am the administrator of a new paid eSignatureBusiness pro account with 1 seat and up to 50 users. I am using the seat. When I try to add users, there is no button to add users as described in the instructional video, only the option for bulk uploads by CSV, which I would prefer not to do.
As I have a paid account, I attempted to request a callback about this, but have the message “Your Docusign plan does not support opening cases.”
Can anyone help?
+12do you subscribe the plan from DocuSign website or from partner? what's the support plan of your account? maybe the support plan is not include callback. so canyou open case success? the support plans: https://www.docusign.com/features-and-benefits/support-plans-pricing
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Sometimes, after an account upgrade, the system does not recognize that the account is eligible for certain features and services, it should correct it self after a while. Where you able to open a case and add users?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
