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Question

Bulk Send CSV - Error "Name Required"

  • November 24, 2024
  • 6 replies
  • 39 views

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Hello! I uploaded a CSV template following Docusign’s v2 bulk import template to share a list of names, email addresses etc. I followed all instructions correctly, yet I keep getting an error on the Email column saying “name” is required (even though I did include Name). Any tips?!

6 replies

Hengfeng Ge
Rising Star
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  • Rising Star
  • 500 replies
  • November 24, 2024

could you share a screenshot of your csv file?

FreeLink/甫连信息

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🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

 

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  • Author
  • Newcomer
  • 2 replies
  • November 24, 2024

Hi ​@Hengfeng Ge thanks for taking a look. Here is a screenshot of how my CSV file looks. 

 

And here’s a screenshot of the error message.

 

I truly appreciate the help! Docusign support chat was unable to assist and troubleshoot.


Hengfeng Ge
Rising Star
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  • Rising Star
  • 500 replies
  • November 25, 2024

@aleehan 

You can reference my example. 

every recipient with two default tabs Name and Email. then the tabs that you added.  

 

Hengfeng

FreeLink
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.


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  • Author
  • Newcomer
  • 2 replies
  • November 25, 2024

Thanks ​@Hengfeng Ge - i only have one signer per document, though, so I am a little confused. Do I need to list in the excel:

 

signer 1 signer 2 signer 3 signer 4….. across instead of in rows, going down? Thanks


Hengfeng Ge
Rising Star
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  • Rising Star
  • 500 replies
  • November 25, 2024

you can download the sample csv then fill it.

add documents by use a template then click bulk send:

and download the sample CSV.

 

Hengfeng

FreeLink
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.


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  • Community Moderator
  • 2070 replies
  • December 11, 2024

​Hi ​@aleehan,

 

I hope you are doing well.

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If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

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