Back to Docusign.com
Some of our users have reported that the completed email notifications are missing attached documents, including the completed DocuSign template and other supplemental attachments that were included with the template. Has anyone encountered similar issues before? If so, do you have any advice on how to resolve this?
Solved
Completed Email Notice Missing Attachments
+2- Newcomer
Best answer by Christopher.Alpizar
Hello
Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.
There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs do not attach to the completed email notification. Note that the number of pages is not related to the file size. The file size is a direct result of the amount of data in an envelope. Even if the document that is uploaded into the envelope at creation is under 5 MB in file size, the completed PDF size includes the footer, header, and all Docusign fields that have been completed on the document by signers. Why are documents not attached to the Completed email notification?
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14- Community Moderator
- 2763 replies
- Answer
Hello
Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.
There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs do not attach to the completed email notification. Note that the number of pages is not related to the file size. The file size is a direct result of the amount of data in an envelope. Even if the document that is uploaded into the envelope at creation is under 5 MB in file size, the completed PDF size includes the footer, header, and all Docusign fields that have been completed on the document by signers. Why are documents not attached to the Completed email notification?
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.