Some of our users have reported that the completed email notifications are missing attached documents, including the completed DocuSign template and other supplemental attachments that were included with the template. Has anyone encountered similar issues before? If so, do you have any advice on how to resolve this?
Completed Email Notice Missing Attachments

Best answer by Christopher.Alpizar
Hello
Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.
There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs do not attach to the completed email notification. Note that the number of pages is not related to the file size. The file size is a direct result of the amount of data in an envelope. Even if the document that is uploaded into the envelope at creation is under 5 MB in file size, the completed PDF size includes the footer, header, and all Docusign fields that have been completed on the document by signers. Why are documents not attached to the Completed email notification?
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Best regards,
Christopher | Docusign Community Moderator
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