+3I opened a support case, but after a few email without any link, they provided me a “close case” link.
I could close the case directly, but I could not access it nor re-open it as they say I can.
I have the case number, how to access it ?
(I opened it without login to support. I have a dev account a no support login is working)
Best answer by Vinicius.Rodrigues
Hi
If you had opened a ticket through the Support Portal with a login, you’d be able to access it by typing the ticket number at the end of this URL: https://support.docusign.com/s/casedetail?casenumber=[case number with 8 digits]
However, from what I understood, you created a ticket using the Webform option, which allows to create tickets without linking them to a user.
If this is your scenario, there are two possibilities for you to obtain more details about your previous case:
Hope this helps you!
+14Hi
If you had opened a ticket through the Support Portal with a login, you’d be able to access it by typing the ticket number at the end of this URL: https://support.docusign.com/s/casedetail?casenumber=[case number with 8 digits]
However, from what I understood, you created a ticket using the Webform option, which allows to create tickets without linking them to a user.
If this is your scenario, there are two possibilities for you to obtain more details about your previous case:
Hope this helps you!
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
