+1How do I ensure that files are deleted at the end of their use?
Due to the company's policy regarding sensitive information, I would like to know how I can provide proof of whether docusign will continue to save signed documents after they are deleted from the platform, and for how long.
Best answer by Jeff.Daviscourt
It’s important to know that deleting an envelope doesn’t remove the document/data from the system. You need to purge an envelope to remove it. Deleting an envelope from your manage tab is akin to deleting an email in your inbox. It won’t show up for you anymore, but other recipients of the email will still have access. Purging removes access for everyone. DocuSign doesn’t offer any sort of certification that a given transaction was purged. You can query the envelope ID via the API and see that we return 0 envelope data. Our processes are audited and documented in our STAP.
+6It’s important to know that deleting an envelope doesn’t remove the document/data from the system. You need to purge an envelope to remove it. Deleting an envelope from your manage tab is akin to deleting an email in your inbox. It won’t show up for you anymore, but other recipients of the email will still have access. Purging removes access for everyone. DocuSign doesn’t offer any sort of certification that a given transaction was purged. You can query the envelope ID via the API and see that we return 0 envelope data. Our processes are audited and documented in our STAP.
+14Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | DocuSign Community Moderator
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