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Have Business Pro.
I need more envelopes than the 100 allotted.
It seems to purchase more, it adds another seat (user).
The seat seems to require a different email.
How can I get more envelopes for my current user email?
Solved
Getting more envelopes
+2- Newcomer
- 2 replies
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that you are unable to add more envelopes, I understand you need more envelopes then the allowed on the plan type.
You can purchase more envelopes by logging into your account and visit Settings > Plan and Billing > CHANGE PLAN and select a plan that can meet your needs, however, I would personally recommend you contact your Sales team or customer support as all plans are subject to DocuSign’s Reasonable Use Policy. For more information please view: What happens if I exceed the envelope allowance on my DocuSign eSignature plan?
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
- Answer
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that you are unable to add more envelopes, I understand you need more envelopes then the allowed on the plan type.
You can purchase more envelopes by logging into your account and visit Settings > Plan and Billing > CHANGE PLAN and select a plan that can meet your needs, however, I would personally recommend you contact your Sales team or customer support as all plans are subject to DocuSign’s Reasonable Use Policy. For more information please view: What happens if I exceed the envelope allowance on my DocuSign eSignature plan?
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2554 replies
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
I also wanted to let you know that when you want to add more envelopes it does automatically add 1 more seat. Apologies for not providing this sooner
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
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