Doc won’t send - error message “Account does not have permission to set Allow Comments”.
I never set “Allow Comments” nor can find where to turn them off
Doc won’t send - error message “Account does not have permission to set Allow Comments”.
I never set “Allow Comments” nor can find where to turn them off
Best answer by David.Schmitz
If you are a DocuSign Admin login and go to Settings > Comments and disabled, but do not see the Comments section, your may be using either the free/trial account or the five-user limited Pro account.
The Template may have been created under a Free Trial that had more available features. Copy the template, which you can find next to the blue "use" button in the drop down menu. By duplicating it, it is creating the template under your new account's settings and then try to use the Template to create the envelope to see if the same error occurs.
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