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Question

Techsoup subscription charge

  • March 21, 2025
  • 1 reply
  • 3 views
S
Newcomer
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I don’t know what to do! I signed up for Docusign Standard Edition for an initial 5 seats via Techsoup for $100 in March of 2024. On the Techsoup site is says:

Perpetual License This donation provides a perpetual subscription for up to five users. It does not expire or need to be renewed.

 

Then in January 2025 I signed up for Docusign Standard Edition, 5 Additional Users, and on Techsoup is says:

 

Description

This product is only for organizations that are requesting or have already received Docusign Standard Edition.

This donation allows organizations to add up to five additional user licenses to their initial subscription. You can request this offer up to four times to obtain access for up to 25 users total.

 

Then this March, my organization just received a bill for $3000 minus a discount for $1500 for the initial five users, but leaving $1500 for the additional five users. When I go to open a case, it says that my account is not eligible to open a case. How can I actually contact Docusign to get this corrected???

1 reply

M
Community Moderator
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Hello ​@Soundscapes,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that you are facing issues with your DocuSign account, including unexpected charges related to TechSoup subscription and being unable to create a case. We sincerely apologize for any inconvenience this may have caused.

Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support  can review and assist you with your billing questions. The work around is to create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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