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Question

The defaulted name is incorrect

  • March 21, 2025
  • 1 reply
  • 5 views

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I am having trouble changing the default name that is prompted when filling out documents. I have changed the name of the account, but it does not solve the issue. I am trying to change the name of the user in the Admin tab but I am given “An error occurred while getting user detail.”. How can I fix this?

 

1 reply

Hengfeng Ge
Rising Star
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  • Rising Star
  • 507 replies
  • March 22, 2025

Do you mean the Signature?

https://account.docusign.com/me/signatures

 

could you share a screenshot?

 

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