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Can't delete account and create new under work account

A
Newcomer
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I recently started a new job, where Docusign is used frequently and we have a corporate account. I created a Docusign account using my work email address, thinking the email domain would automatically get me into the company’s plan, but it didn’t; I just got a regular free account, with no access to edit (or even see) envelopes etc. Turns out I have to have an invitation to join under the company’s plan.

I deleted the account I had created and our admin sent me the invitation. However, after waiting the two days for my old account to be deleted, I still can’t sign in with the invitation I received; Docusign thinks I want to reactivate the free account I had previously under this email address.

Does anyone know how I can completely erase my old account in order to use the invitation from my company?

Thanks in advance!

Best answer by apremsen

Thanks Vinicius! I’ll try your suggestions ASAP.

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2 replies

Vinicius.Rodrigues
Docusign Employee
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Hi ​@apremsen !

If you created a free trial account, to request to close this account you must contact the Customer Support team and formalize this request. In some cases, it is also possible to request to close account via Plan and Billing.

Regarding the fact that you are unable to activate the new account, this should not be a problem, since Docusign allows you to have more than one account linked to the same email address, and you can even use the Switch Account option. I would recommend that you contact your administrator and ask them to resend the account activation invitation. Oh... before activating it, log out of your other account or use an anonymous browser, precisely to avoid cache problems. Do not try to use the activation email more than once, because it expires!

I hope this helps you with your issue!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
A
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  • apremsenNewcomer
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  • March 20, 2025

Thanks Vinicius! I’ll try your suggestions ASAP.

Vinicius.Rodrigues
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  • Vinicius.Rodrigues
    Vinicius.Rodrigues

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