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Enable System Sender not working in production

  • 13 June 2023
  • 1 reply
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We have set up Enable System Sender to use a placeholder user as the sender for DocuSign envelopes. The envelopes are sent via Apex Toolkit.

This feature was working fine in sandboxes but when we deployed to production, DocuSign is using the name and address of a different DocuSign user in the email. This user is configured in the sandbox but not in production.

If we change the permission of this user to DocuSign viewer in DocuSign, then Salesforce throws error citing 'You are unauthorized to use this envelope'. Even if we send the envelope using an existing DocuSign user in Salesforce, it throws the error/uses the above mentioned DocuSign user's email.

Hello,

Thank you for reaching out here in the DocuSign Community.

We understand that you’re experiencing issues with Enable System Sender when envelopes are sent via the Apex Toolkit. You may find this documentation helpful: https://developers.docusign.com/docs/salesforce/salesforce101/apex-toolkit/

However, to ensure that your question is properly addressed, we have a Developer Community that you can access by clicking the link below:

https://developers.docusign.com/support/ 

From the Developer Support homepage, you’ll be able to submit questions to DocuSign devs and customers via Stack Overflow and create a Support case that will go directly to a qualified developer for assistance.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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