Back to Docusign.com
I have setup Docusign App in D365, connected to Docusign Developer/Demo but i am getting following error “Failed to retrieve Docusign URL for this environment” when tried to open Docusign from a linked Entity Record.
+8- Community Moderator
- 145 replies
Helow
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are getting an error when trying to select “Go to Docusign”, I understand you set up the integration with Dynamics365. Did you also set up the app in your Identity Provider?
May I have you confirm that you have the Correct DocuSign GUID assigned? This can be checked in Dynamics by navigating to Settings > Advanced Settings > DocuSign User > select and edit the impacted users.
The likely cause of your issue is that the API call to access DocuSign is being made against the incorrect DocuSign Account.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.