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On March 10, I changed my plan to 1 seat with 100 envelopes. On March 11, DocuSign charged me for 2 seats and 200 envelopes. I have been trying to find a way to get a partial refund, but of course, like other posts, you can’t talk to anyone to help. The website takes you around in circles and the Bot is of no help. Has anyone found a way to get a partial refund on their account?
+12- Rising Star
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Have you create a case with support team? it is the document how to open a case with support team:
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