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Question

Bulk Send Timeout

  • March 12, 2025
  • 1 reply
  • 4 views

Hello, 

I am currently encountering issues with the bulk send process taking a long time or “timing out.” I have used DocuSign’s bulk send for many years for populating (650+ fields) and routing large groups of contracts (70+) to many (up to 15 imported unique individuals). While the process did take some time (5 minutes or so), recently when going through the process there has been a much larger delay (30 minutes) and in some cases, the process times out and I am unable to route the documents. Has there been a change in the last year or so or is there something that I could be missing that would be causing the delay or issues with sending the bulk send?

1 reply

Hengfeng Ge
Rising Star
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  • Rising Star
  • 469 replies
  • March 14, 2025

I suggest you open a case with support team and let they check the backend logs. 

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&rsc_301

 

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