Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to know why the fields in your document are not populating, however, to better understand your question and provide an accurate answer, can you provide more information?

Do the fields belong to you or to a different recipient? If they belong to a different recipient, you would need to activate a feature on the account to be able to view any information inputted to those fields, either before you send the envelope or by the recipient. This feature would need the assistance of the account admin, and they can enable it by going to:

1. Settings
2. Sending Settings
3. Scroll down to "When an envelope is sent, write the initial value of the fields for all recipients": https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=xgg1583277350154.html&_LANG=enus
4. Save

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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