Hello,

Thank you for reaching out here in the DocuSign Community.

There was a reported bug not so long ago regarding a similar issue, I would recommend following the below troubleshooting steps:

1. Try logging out and back in
2. Clear cache/cookies
3. Try a different browser(s)
4. Try an Incognito window
5. Try a different device
6. Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
7. Try using VPN, or if on one already, disconnect from VPN and try again

If the above does not work, please contact Customer Support: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!