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How do I use DocuSign as a blind person who needs to send envelopes? I started by creating the document in Office Word and then uploaded it to DocuSign. I was able to go through most of the process but one thing was my problem. When I clicked on the add fields area, there was no intuetive interface showing me where to place the fields thereby leaving me stranded. Also, I could not read the document on the interface using my screen reader. it just kept mentioning only the pages. This was also the case When I tried to preview the document after uploading it. Is there something I am not doing right?

@Official_Grownup 

Thank you for raising this very important topic of accessibility in the context of Docusign eSignature. 

Our product team strives to conform to accessibility guidelines from project conception to final product. We continuously make improvements to create an enjoyable and reliable experience for people using screen readers or any assistive technology. Docusign eSignature strives for WCAG 2.1 Level AA conformance.

From my experience the signing part of Docusign eSignature is more advanced and intuitive in terms of accessibility, but there are certain limitations with the sending part, but it should be possible to achieve.

You can find more information in this Docusign blog post and here specific to sending envelopes.

Hi Mrave,

Thank you for you swift response. I have gone through the Accessibility report and wouold like to draw your attention to 4.1.2 in page 9. I am guessing that might be the reason I am unable to continue with the process. I would like to work with your technical team to see how best we can improve that side of the interface. I believe it will be a learning process for both of us.

Hello @Official_Grownup ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I understand our interface of Free-Form signing is giving you issues as it is not very user friendly for those with a specific disability. Any feedback that can improve our users’ experience is always more than welcome. 

 

If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea or if you would like to speak with a Customer Support agent directly, I recommend you create a customer support case.

 

You can open a Customer Support case by clicking the link below, and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport  

 

  1. Select Open a Support Case at the top of the page.
  2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
  3. Log in using your Product credentials (email and password) and select Continue:
    1. The Docusign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
    2. Have issues logging in? Try these troubleshooting steps.
  4. Select a Case Subject. Note: If you have multiple Docusign accounts, a pop-up will appear. Select an account to continue.
  5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
  6. If that doesn't answer your question, select the Add Case Details button.          
  7. Complete the case form.

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Official_Grownup ,


If you found our response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I appreciate @Official_Grownup helping/supporting the Docusign team toward improving accessibility in the product. I hope the discussion will yield/has yielded a positive outcome!

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