Skip to main content

I was sent a document to sign and accidentally accepted the ‘DocuSign’ default as my signature for the document. 

I have updated my signatures in my profile but am not able to sign this document with my name- the only option that comes up when I select ‘Sign’ is the incorrect “DocuSign’ default. 

Is there a way to fixt this? 

Hi @Cantinam,

 

Welcome to the DocuSign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

  

I am sorry to hear that your signature is not being applied as expected, but I will gladly help you correct the issue as soon as possible. 

  

If the envelope in question is related to your active DocuSign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change". 

  

And as you mentioned, you are also able to update your adopted signatures in Manage Profile>Signatures. 

  

For more details on this topic, see: 

  

How do I change my signature or adopt a custom signature? 

 

If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:

 

  • You do not have an active DocuSign Account
  • You are signing using:
    • DocuSign mobile apps
    • In Person Signing Session
    • Digital Signatures/Universal Signatures (CFR part 11, etc.)
    • Sign and Return
  • Sender has locked recipients names

 

Feel free to let us know if you need further assistance with this.  

 

Thank you for using DocuSign, we hope you have a wonderful rest of your day!  

  

Best regards,  

Alejandro R. | DocuSign Community Moderator  

  

"Select as Best" below if you find the answer a valid solution to your issue!  

 

 

Hi @Cantinam !
You can change an existing signature and initials from your DocuSign Account at any time. You just need to access your account, and on the Home page you will find your signature adopted, just need to click on it and a pop-up will appear. Check the article below for more information:

Change Your Signature

 

Now, talking about this specific envelope, if you didn’t finish your step action, please access it again and click on your signature, a new menu will appear with two options “Change” and “Clear” (see image below). You can click on “Change”, a new pop-up will appear, and you’ll be able to create a new signature and/or edit or even exclude the first one.

However, if this option is enabled or the field name cannot be edited, it means the account’s sender blocked this option and you won’t be able to change it - this setting is determined by the sender account.

 

I hope I could help you!

Hi @Cantinam,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

Reply


Code of Conduct