Hello @Philip Blasberg, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I know the importance of having the billing information displayed as needed. I understand that you want to edit a piece of billing information for an Invoice.

For billing updates for an Invoice that was already generated a case with DocuSign Support is needed, to open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment. How do I open a case in the DocuSign Support Center?

In your case you mentioned that you are unable to open the case, you can find below the available phone numbers to contact Customer Support:

• Please see the following announcement regarding important changes to
  Docusign Live Inbound Phone Support:
  https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
  Phone-Support?language=en_US

If the page does not work have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

For future Invoices the account admin can edit the information in the account Settings, to update your billing address in DocuSign, follow these steps: 1. Log into your Account on the DocuSign Web app and select Settings from the top menu. 2. In the navigation panel, go to Account > Plan and Billing > Edit Billing. 3. Enter the updated information, making sure to fill in the required fields marked with an asterisk (*). 4. Click Save to save the changes. For more information, refer to the Admin Billing and Usage Information. How do I update my billing address?

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Philip Blasberg,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.