I saw multiple support article on this issue and found “To include the Envelope ID on documents, the feature must be enabled by your Docusign administrator in the account Sending Settings.
But not sure how to do it. I am not sure how to connect docusign support to enable it.
If the option is not available it could be due to your plan type, in that case please contact Customer Support to have it changed in the backend if possible: https://support.docusign.com/en/contactSupport.
Select Open a Support Case at the top of the page.
Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
Log in using your Product credentials (email and password) and select Continue:
The DocuSign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
Select any of the resources under Need Answers Fast? that address your issue.
If that doesn't answer your question, select the Add Case Details button.
Complete the case form.
Thanks! let me know if you need any further assistance.
Hi @Pawan Gangwani Thanks for the reply. I am not sure what type of plan I have as I have never purchased any plan so far. I just tried to sign up with 30 days trial but getting below error. Is it possible to control envelope ID on document with out a production account?
Oh, I got it. i do not think on 30 day trail account, you can control the envelop id. As of the 30 days trail allow some selected feature to use, here is link for more complete guide: 30 days trial guide
Hi @Pawan Gangwani Can we control envelope ID using a demo account? can you engage your technical team to check on why the envelope ID still visible even though we are sending envelopeIdStamping== false in request JSON? as per your below REST API documentation, It should be hidden.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Good day.
Am facing the same issue. I cannot remove the envelope id. Am also on trial. It looks like it's a control measure from Docusign.
Could you please help me if there is a way to remove this. I want to test this functionality before I commit. At least DocuSign should communicate.
Thank you.
We suggest test the features in demo account, it is full feature. You can registered it from https://account-d.docusign.com. And this feature needs be enable by support. You can create case from https://support.docusign.com.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
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