+2When using a PowerForm, say a signee declines to sign said document sent by the PowerForm. After signee clicks “decline to sign,” they still receive notifications to sign. Is there a way to stop the notifications? Also, is there a way to see who the PowerForm has been sent out to? Like a tracking tool of some sort.
Thanks!
Best answer by Christopher.Alpizar
Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that one of the signers of your Powerform, after they declined the signature still received notification.
Do you know if the signer initiated multiple times the Powerform? There is the possibility that they initiated the Powerform at least two times.
Only the Powerform owner can see the replies to the Powerforms, please see View Responses to a PowerForm.
Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+8If you click on the Powerforms Link in the sub menu you should then be able to see all the forms in the system and then start to dig into the relevant one.
Typically when someone declines to sign the document then they should not get any further emails to say they have a document to sign. I would check the template for any duplication of roles titles or maybe look at the envelope in question to see the process.
Robert
+14Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that one of the signers of your Powerform, after they declined the signature still received notification.
Do you know if the signer initiated multiple times the Powerform? There is the possibility that they initiated the Powerform at least two times.
Only the Powerform owner can see the replies to the Powerforms, please see View Responses to a PowerForm.
Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hello
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, this is a follow up on your post.
Was the information provide useful? Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hello
Thank you for reaching back, glad to be able to assist you, let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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