Save and insert last used signature

Hello ​@Katrin,

Thank you for reaching out here in Docusign Community.

You may advise the recipient to follow the steps provided in the link below to ensure that their signature will be kept, saved and available when signing an envelope. 

Add and Manage Signatures

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Best regards,
Marco Paulo | Docusign Community Moderator

Hello Marco,

most of the recipients do not have an own DocuSign-Account so this procedure does not work for them. They do not need an account because they just sign and never send an envelope. 

Hello ​@Katrin,

I’m sorry for the confusion. It could be that the recipient did not hit the save button to keep their signature. 

This window appears when a recipient signs an envelope for the first time even if they don't have an account.

You may advise them to make sure to check in that box that says “Save my signature and initials for next time”.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello Marco,

as you can see in my screenshot attached, there is no checkbox for “save my signature and initials for the next time”. There is no check box at all and the name is grayed out. I have to change my name and add another prefix and this is still not possible. I opened up support ticket XXXXXXXX regarding this issue since my first ticket (no. XXXXXXXX) was closed last week without a solution.

(Image Deleted) Please review DocuSign Community Guidelines and Code of Conduct

Can you tell me what I need to show this checkbox to the signers? And why is the name grayed out although signers should be able to change it? 

Could it be that there is a maximum number of name changes after which the name is no longer customizable? So far, the signers have created their signature once and customized it once, after which it was no longer possible.

Best regards,

Katrin

Hello ​@Katrin 

I reviewed the case you submitted.

It will be best that you contact the case owner or request a Zoom meeting session so that this can be checked further and see if there’s any possible bug that needs to be reported.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello Marco,

I already opened up two support cases but the propsed solutions there did not help yet. 

Best regards,

Katrin

Dear Marco,

we got help and a solution from the support team.