Save and insert last used signature

Hello ​@Katrin,

Thank you for reaching out here in Docusign Community.

You may advise the recipient to follow the steps provided in the link below to ensure that their signature will be kept, saved and available when signing an envelope. 

Add and Manage Signatures

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Best regards,
Marco Paulo | Docusign Community Moderator

Hello Marco,

most of the recipients do not have an own DocuSign-Account so this procedure does not work for them. They do not need an account because they just sign and never send an envelope. 

Hello ​@Katrin,

I’m sorry for the confusion. It could be that the recipient did not hit the save button to keep their signature. 

This window appears when a recipient signs an envelope for the first time even if they don't have an account.

You may advise them to make sure to check in that box that says “Save my signature and initials for next time”.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator