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  • 10 September 2024
  • 3 replies
  • 9 views

When running an envelope report by user, one of the columns is titled “Recipient Name” most of the entries in that column say “Multiple Recipients” while only a few have the recipient’s actual name.  Why is that?  Our template is setup to have one signer and one other person receives a copy.

Hi @ToddB,

 

Thank you for reaching out to the Docusign Community.  

This is expected behavior for any envelopes with more than 1 recipients in its signing order. Does this match your scenario?

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

 

You can try the following…

  1. In the Envelope Report, you can select Edit Columns and add the Template ID and/or Template Name. If templates were used, you can review how those templates were set up. 
  2. Look at the Envelope Recipient Report, as this will show you recipient names and routing orders.
  3. You can use Shared Access to view the envelopes of users who sent single envelopes to multiple recipients. 

I have also the same question but i got the answer!!

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