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Docusign have merged the documents into one long document AND recipients thus need to sign several places.
Four recipients have signed first place but accidentally pressed "Finished" before signing on other pages.
How do we get the document reopened so they can signed the remaining places?
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Hello,
You are welcome to the Docusign Community!
If the envelope is in the Completed status then you cannot change it anymore. In this case, you’ll need to send a new envelope with the documents to be signed.
However, if the envelope stills in Waiting for Others or Needs to Sign status, you can click in Correct button, add the Sign Here fields in the pages where the signers need to sign, click in Correct again. The envelope will be resent to them.
I hope that helps!
Best,
Alexandre
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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