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I canceled my yearly membership months ago during 2024. I was just charged the yearly renewal fee on March 3 I’ve reached out to DocuSign and no one has called me back I’ve also reached out to my bank I am just looking to get a refund process, but it seems like you have to jump through hoops and you can’t speak to anyone unless you’re opening a new account When you log into my account, it says I have a free account so I don’t have an account anymore, but I’m still being charged the yearly fee. I am looking for help and obtaining my refund
+8- Community Moderator
- 330 replies
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.
I am truly sorry to hear about the issue you're facing with your subscription and your request for a refund. I want you to know that your concern is important to us. However, due to the sensitivity of billing matters, we are unable to discuss them on this public forum. Please open a support case so our expert team can review your account. See below steps:
Note: Please make sure you are logged out of your account.
Go here: Get Support > More Support Options > I can't access my account > Product: eSignature > and fill out the form. Provide all the necessary details and describe your issue in detail.
If you already have a case and received no response, please send me a private message with your name, email address linked to the account and account number. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1- Newcomer
- 2 replies
A support case was open and closed but there is not a response to the out come of the case it’s just closed.
But I am still charged and told I have a free account so I would have to pay for support.
I called your 800 number and was hung up on
Stay Klassy Docusign!
+8- Community Moderator
- 330 replies
Hello
I sincerely apologize. I have forwarded your details to our internal support. I assure you that your case is under review, and we are working diligently to resolve it. You can reply to the email once Docusign Support sends you an update for the case. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+8- Community Moderator
- 330 replies
Hello
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
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