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receiving back signed docs

  • May 16, 2024
  • 2 replies
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M
Newcomer
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Sometimes documents are received without pdf attachments and you need to log in and download - why does that happen? is there something I should be doing?

Best answer by JohnSantos

@Mike333 - That is part of the Signing Settings under Envelope Delivery for the account that originated the envelope.   At the enterprise level, or if you receive envelopes from different companies, these settings might be different. You can find more information here related to this topic. Envelope Delivery (docusign.com)

2 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • May 16, 2024

@Mike333 - That is part of the Signing Settings under Envelope Delivery for the account that originated the envelope.   At the enterprise level, or if you receive envelopes from different companies, these settings might be different. You can find more information here related to this topic. Envelope Delivery (docusign.com)

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Community Moderator
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Hi @Mike333,

 

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