receiving back signed docs

Question

Sometimes documents are received without pdf attachments and you need to log in and download - why does that happen? is there something I should be doing?

JohnSantos · Accepted Answer

@Mike333- That is part of theSigning Settings underEnvelope Delivery for the account that originated the envelope. At the enterprise level, or if you receive envelopes from different companies, these settings might be different. You can find more information here related to this topic.Envelope Delivery (docusign.com)

Christopher.Alpizar · Answer

Hi @Mike333,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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