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Receiving a copy by email

  • May 20, 2024
  • 2 replies
  • 53 views
K
New Voice
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When I have signed a document I have stopped receiving a copy by email  

Best answer by JohnSantos

@KAncell  - Sometimes, emails from DocuSign might end up in your spam or junk folder. Please check these folders to see if the notifications are there.  Also, make sure your email notification settings in DocuSign are configured correctly. Here's how:

  1. Log in to your DocuSign account.
  2. Click on your profile image or initials in the upper right corner and select "Preferences."
  3. Click on "Notifications" in the left-hand menu.
  4. Verify that all the necessary notifications are enabled.

2 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • May 20, 2024

@KAncell  - Sometimes, emails from DocuSign might end up in your spam or junk folder. Please check these folders to see if the notifications are there.  Also, make sure your email notification settings in DocuSign are configured correctly. Here's how:

  1. Log in to your DocuSign account.
  2. Click on your profile image or initials in the upper right corner and select "Preferences."
  3. Click on "Notifications" in the left-hand menu.
  4. Verify that all the necessary notifications are enabled.
Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
A
Community Moderator
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Hi @KAncell,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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