Receiving a copy by email

Forum|Forum|2 years ago
May 20, 2024
2 replies
96 views

When I have signed a document I have stopped receiving a copy by email

Best answer by JohnSantos

@KAncell - Sometimes, emails from DocuSign might end up in your spam or junk folder. Please check these folders to see if the notifications are there. Also, make sure your email notification settings in DocuSign are configured correctly. Here's how:

Log in to your DocuSign account.
Click on your profile image or initials in the upper right corner and select "Preferences."
Click on "Notifications" in the left-hand menu.
Verify that all the necessary notifications are enabled.

JohnSantos

Answer

Guru

@KAncell - Sometimes, emails from DocuSign might end up in your spam or junk folder. Please check these folders to see if the notifications are there. Also, make sure your email notification settings in DocuSign are configured correctly. Here's how:

Log in to your DocuSign account.
Click on your profile image or initials in the upper right corner and select "Preferences."
Click on "Notifications" in the left-hand menu.
Verify that all the necessary notifications are enabled.

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A

Alejandro.Ramos

Docusign Employee

Hi @KAncell,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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