Hello, @Colleen Pertez 

Welcome to the Docusign Community!

Have you configured the Sending LOGO? See below

If you did it, so close all your browsers sessions logged to your Docusign accunt.

Open a browser, clear the Cache and try again. Or try to use an incognito window to login into your Docusign Account, your updated logo should show up correctly. 

I hope that helps!

Best,

Alexandre

Just adding to the previous response, I will test the logo in the sandbox. Since when I tried the first time, the image was too big.

Hi @Colleen Pertez,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!