Hi,

Thank you for reaching out to the DocuSign Community.

Resending an envelope sends another copy of the original email notification to all signers whose turn it is to sign and have yet to finish signing. 

If you want to selectively remind a single recipient, you can use the Correct feature to add or edit the message to all recipients. When you modify the Private Message for a recipient, an email notification is issued to that person, with the new Private Message text and a new link to the envelope. 

 Here are some resources you might find useful:

Resend Envelopes

To resend an envelope to just one recipient

Why aren't my signers receiving DocuSign Notification emails?

If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

If you are not able to open a  Customer Support case via the above link, you can scroll  down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Rebeca | DocuSign Community Moderator

Why would one person not receive it but the email is correct? She has received many Docusign documents in the past.

Hi,

If you send an envelope and the recipient is not receiving the email notification there are a couple of things that they need to check:

1. If the recipient has a DocuSign account, they need to check that their Recipient notification settings are turned on.
2. Check their email Junk or Spam folder. If the DocuSign email is located in these folders, they will need to mark the email as not junk or not spam.   
3. Ensure that DocuSign is whitelisted on their email provider, to allow emails from the following domains: @springcm.net, @docusign.net, and @docusign.com

Occasionally, DocuSign email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook).

Below are some articles that provide further information on what could be the issue, you can provide them to your recipient:

Why am I not getting DocuSign email notifications?

Why aren't my signers receiving DocuSign Notification emails?

If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

If you are not able to open a Customer Support case via the above link, you can scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Rebeca | DocuSign Community Moderator