ID-Card not visible

Question

Hello,

when I sign a document myself or send out an envelope, whether my own nor the ID-card of other persons show up.

What I need to see is the “DocuSigned by:”-Tag (ID-card) that normally shows up with every signature, but for some reason, it is not visible. The box in the settings to display my own ID-card is checked.

Can somebody help me please?

Thank you very much.

Oskar

Oskar1992 · Accepted Answer

Solved!The problem was resolved yesterday with the help of our IT department. A setting had been made by the administrator for all employee licenses, which caused the frame not to be displayed.Here is some further information if the problem appears and is not connected to the administrator-settings above:https://support.docusign.com/s/articles/Why-are-signatures-showing-with-no-frame?language=en_US&rsc_301=&langSet=1

nathaly.monge · Answer

Hello @Oskar1992,I’m glad you were able to resolve your issue, please mark your response as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded