I cannot sign as delegated signer anymore.

Forum|Forum|3 years ago
August 14, 2023
2 replies
141 views

I seem to have been unable to sign any documents on behalf of my boss. I can view the document into homepage and once I click on sign it, it appears a message "Error accessing envelope. Rejected". However, I have access as delegated signer.

eSignature

Best answer by Community Expert

Hi,

Thank you for reaching out here in the DocuSign Community.

I am sorry to hear that you are unable to sign as a delegate, but I will gladly help you get to the root cause of the issue as soon as possible.

Is this error appearing if you re-try using other devices, networks, and browsers?

If it does, I would recommend having the user that assigned you as their delegate remove you from the list and re-adding you.

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hi,

Thank you for reaching out here in the DocuSign Community.

I am sorry to hear that you are unable to sign as a delegate, but I will gladly help you get to the root cause of the issue as soon as possible.

Is this error appearing if you re-try using other devices, networks, and browsers?

If it does, I would recommend having the user that assigned you as their delegate remove you from the list and re-adding you.

Feel free to let us know if you need further assistance with this.

Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hello! I've changed other browsers and it worked!

Thank you so much!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.