I cannot sign as delegated signer anymore.

Question

I seem to have been unable to sign any documents on behalf of my boss. I can view the document into homepage and once I click on sign it, it appears a message "Error accessing envelope. Rejected". However, I have access as delegated signer.

Community Expert · Accepted Answer

Hi,Thank you for reaching out here in the DocuSign Community.I am sorry to hear that you are unable to sign as a delegate, but I will gladly help you get to the root cause of the issue as soon as possible.Is this error appearing if you re-try using other devices, networks, and browsers?If it does, I would recommend having the user that assigned you as their delegate remove you from the list and re-adding you.Feel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue!

Community Member · Answer

Hello! I've changed other browsers and it worked!Thank you so much!

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