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I seem to have been unable to sign any documents on behalf of my boss. I can view the document into homepage and once I click on sign it, it appears a message "Error accessing envelope. Rejected". However, I have access as delegated signer.
Solved
I cannot sign as delegated signer anymore.
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out here in the DocuSign Community.
I am sorry to hear that you are unable to sign as a delegate, but I will gladly help you get to the root cause of the issue as soon as possible.
Is this error appearing if you re-try using other devices, networks, and browsers?
If it does, I would recommend having the user that assigned you as their delegate remove you from the list and re-adding you.
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
I am sorry to hear that you are unable to sign as a delegate, but I will gladly help you get to the root cause of the issue as soon as possible.
Is this error appearing if you re-try using other devices, networks, and browsers?
If it does, I would recommend having the user that assigned you as their delegate remove you from the list and re-adding you.
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
- 3548 replies
Hello! I've changed other browsers and it worked!
Thank you so much!
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