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Docusign Employee
Community UserDocusign Employee
Legacy User
January 26, 2021
Solved

I am receiving emails that clam to be a DocuSign doc but from unknown emails addresses. What are these?

A supposed DocuSign email from dse_na2@docusign.net. I'm not expecting any docs to sign from anyone.

Community ExpertAnswer
Docusign Employee
January 27, 2021

Thanks for the update.

I know they had some data breach in a marketing tool they used a number of years ago so maybe related as that list is still circulating. This was not the core signature service.

I would suggest you forward the email to spam@docusing.com and let them follow it up with relevant authorities.

Regards

Robert.

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6 replies

Docusign Employee
Community MemberDocusign Employee
Legacy User
January 27, 2021

Hi

The email address would appear to be accurate it is the NA2 server email that it came from.

In the email you got you will see at the bottom there is an alternative signing method that you can copy the ID number go to the DocuSign website and there is an access documents link in the top right hand side of the page where you enter the number to view the document.

Regards

Robert

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Docusign Employee
Community MemberDocusign Employee
Legacy User
January 27, 2021

I have just spoken to the company (in Canada) from which this supposed DocuSign doc was supposedly sent. (1) It was NOT from them. (2) They received a call from someone else yesterday describing the same situation. Seems to me that DocuSign just may want to look into this. It's SOME form of phishing!

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Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
January 27, 2021

Thanks for the update.

I know they had some data breach in a marketing tool they used a number of years ago so maybe related as that list is still circulating. This was not the core signature service.

I would suggest you forward the email to spam@docusing.com and let them follow it up with relevant authorities.

Regards

Robert.

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Docusign Employee
Community MemberDocusign Employee
Legacy User
January 27, 2021

I've already completely deleted it from my system

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Newcomer
AMY CNewcomer
Newcomer
May 15, 2025

“ROBERT” KEEPS RESPONDING TO QUESTIONS ABOUT PHISHING OR SCAM EMAILS WITH A SCAM EMAIL!!

spam@docusing.com is not a docusign email!! It is docusign not docusing!!

 

Perhaps DocuSign staff should be reviewing these community comments.

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Vinicius.Rodrigues
Docusign Employee
Vinicius.RodriguesDocusign Employee
Docusign Employee
June 3, 2025

 Hi!
We recently prepared a video and a community post with more information about email security. Please, check it out:

 

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