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How to edit the appearance of the Payment Item

Forum|Forum|2 years ago
May 7, 2024
7 replies
161 views

Hi, still new, 2nd question, Day 1… thanks for your patience.

I placed a payment item on the last page of a power form. when I review the form, as the end user, the payment item is mearly an icon with text. It has no purpose. When the form is finished the payment gateway opens as it is intended. all fine there.

My question is how do I place the payment item, but not show on the form?

Thank you.

See attached PDF

eSignature

Best answer by Alexandre.Augusto

Hello, @rrossi

You can do this:

select the payment field, go to the properties page, select Formatting then change to White.
unselect the required option

The field will be there but nobody will see except the sender.

Let me know if I answered your question.

Best,

Alexandre

R

rrossi

Author

Active Voice

here is the attachment

Richard Rossi

Payment Item.pdf

Alexandre.Augusto

Answer

Docusign Employee

Hello, @rrossi

You can do this:

select the payment field, go to the properties page, select Formatting then change to White.
unselect the required option

The field will be there but nobody will see except the sender.

Let me know if I answered your question.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

JohnSantos

Guru

@rrossi - Does the form explain what the payment of $37 USD is for? There is not a way to hide it from the form and still be active on this transaction. Perhaps, add on the Tooltip for the payment more information about the payment. I agree, it should be something you should be able to hide, since it comes up before you complete the envelope.

@Alexandre.Augusto Recommendation is a very good option.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

R

rrossi

Author

Active Voice

Alexandre, thanks for the response. However, the field is still visible with a frame and icon. this solution will not work for me.

Richard Rossi

R

rrossi

Author

Active Voice

John Santos, thanks for the response. My form does talk about the fee. I may move the Payment item to a different location. I don't get the icon associated with this payment item.

Richard Rossi

Alexandre.Augusto

Docusign Employee

Hi, @rrossi

It’s weird because I did that, sent the envelope, the field did not show up.
have you selected it, change the font color for white and unselected the Required option?

Best,

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

R

rrossi

Author

Active Voice

Alexandre, I tried it again and, indeed it did work. Thanks.

Richard Rossi

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