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Conversation Starter
January 30, 2025
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Forged Signature, Two Envelope ID's

  • January 30, 2025
  • 14 replies
  • 601 views

I have an agreement that I never signed that was provided to me by my company, signed via DocuSign with a Certificate.

Two documents within the envelope but we're provided to me separately. 

The second document has the same envelope ID visually, but if you open within Google docs two ID's are in the header. The top left is a unique ID, the top right ID matches the certificate.

Neither documents signature block has the DocuSign security feature.

I believe I need an expert to certify this but don't know who to ask.

Any help is greatly appreciated. 

Thank you! 

Best answer by Robert Jackson

Be careful of Adobe saying not valid this is an issue with your Adobe certification being out dated happens so often.

 

So first on the certificate it is stamped with the envelope ID which should match the documents.  You will.also see dates and times of the sending and signing along with other details.

 

Happy to review and provide advice on this I have a lot of experience with Docusign 8 years as an employee and several years private consulting for many companies 

Rober

14 replies

Michael.Rave
Docusign Employee
Docusign Employee
January 30, 2025

@HC967 

To clarify: How did you receive those signed documents?

Have you opened the documents with a PDF reader to validate the validity of the embedded certificates? If there are no certificates present, it is not an original document from Docusign eSignature and it has been tampered with. The same applies to the certificate of completion, where there will always be the certificate to prevent to document from being tampered with.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
HC967Conversation StarterAuthor
Conversation Starter
January 30, 2025

I was just going to add that Adobe indicates it cannot validate the signature. 

I received the documents via email from the company.

I did not have a copy of the documents in my email from DocuSign nor did I have a copy in my DocuSign account.

The signature is not my adopted signature either, different form of my name and different font than my norm. 

Michael.Rave
Docusign Employee
Docusign Employee
January 30, 2025

@HC967 

If Adobe Acrobat Reader is unable to validate the certificate, then it is not an original document from Docusign, but something that was tampered with / forged to look like you have signed it.

As you stated correctly, you should have received them via email, if it was a legit transaction from Docusign and they would also be visible in your Docusign eSignature account, which they are obviously not.

If I were you, I would check the email sender (is the domain really from that company or was that also forged) and then make a decision, if you want to respond to them at all or if this is just a scamming attempt. If you decide to go back, ask them for the original documents, which they will not be able to provide, if you did not sign these documents.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Robert Jackson
Rising Star
Rising Star
January 30, 2025

Be careful of Adobe saying not valid this is an issue with your Adobe certification being out dated happens so often.

 

So first on the certificate it is stamped with the envelope ID which should match the documents.  You will.also see dates and times of the sending and signing along with other details.

 

Happy to review and provide advice on this I have a lot of experience with Docusign 8 years as an employee and several years private consulting for many companies 

Rober

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information
Michael.Rave
Docusign Employee
Docusign Employee
January 30, 2025

Happy to review and provide advice on this I have a lot of experience with Docusign 8 years as an employee and several years private consulting for many companies 

Having worked with ​@Robert Jackson in the past, I can highly suggest to follow-up on his offer.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
HC967Conversation StarterAuthor
Conversation Starter
January 30, 2025

Adobe cert is up to date. Originally noted signatures as valid, however after updating Adobe they became questionable. 

I know I didn't sign these documents. 

I'll need expert witness for court. 

Robert Jackson
Rising Star
Rising Star
January 30, 2025

My contact details.are on my bio you can reach out and discuss further.

 

Robert 

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information
Docusign Employee
February 14, 2025

Hello ​@HC967 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

HC967Conversation StarterAuthor
Conversation Starter
February 14, 2025

I am still seeking an expert....I have reported this to DocuSign security and received no response...…

 

Robert Jackson
Rising Star
Rising Star
February 15, 2025

Did they supply you with the certificate of completion or just the alleged signed document.

You could also ask them to forward the actual documents from the Docusign system.  Very easy to do all they do is log in locate the document in the completed folder and then from the drop-down select forward.  This should then send you another copy of the document and you should then be able to see some more information about this when you get that email.

This should not be a problem for them unless of course something clearly is wrong.  

And yes Docusign security and privacy teams are shockingly slow to respond. Have a case myself open with them for a long time about a privacy issue 

 

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information