New Voice

Solved

Enevelope limit exceeded

Forum|Forum|2 years ago
March 19, 2024
3 replies
92 views

Under my personal license which is part of a team subscription I keep on receiving the following message when I prepare an envelope in DocuSign to send:

Something is wrong with my license only as other team members don’t receive this error.

How can I fix this?

Thanks for the help!

Best answer by Alexandre.Augusto

Hello, @Kris Vandervelden

Welcome to the DocuSign Community!

Two things:

Click on your initials in the right top corner
it will show up your accountID
and verify if there is an option Switch Accounts, if so, click then select your team’s account
Take a screenshot when the mentioned error appears then send here in your reply.

Thank you,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Kris Vandervelden

Welcome to the DocuSign Community!

Two things:

Click on your initials in the right top corner
it will show up your accountID
and verify if there is an option Switch Accounts, if so, click then select your team’s account
Take a screenshot when the mentioned error appears then send here in your reply.

Thank you,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

K

Kris Vandervelden

Author

New Voice

Hi, unfortunately there is no option “switch accounts”… however I think it is fixed by just changing my email address of which the suffix has been officially changed a few months ago. I just tried to send an envelope to myself and it worked :), received no error!

C

Christopher.Alpizar

Docusign Employee

Hi @Kris Vandervelden,

I hope you are doing well.

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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