DocuSign Customer Support-Billing After Cancelation

Hello ​@NSCAFoundaiton2007,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. To better assist you, can you provide me with the email linked to the account and the account number via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@NSCAFoundaiton2007,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I sent an email to  cancel my subscription to DocuSign months ago and keep getting billed for it. when I call to speak to someone there is no  support . I have been emailing to cancel since December and finally   did get an answer by an email asking me for my information which I provided .I want DocuSign   to stop charging me for a service that I don't have.   Any help is appreciated. 

Hello ​@elva ,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. To better assist you, can you provide me with the email linked to the account and the account number via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Cristopher, I cant email you . Please email me directly to ***Redacted content***

​@Christopher.Alpizar could you also give a contact to my email ***Redacted content***?

I have problems with billing. The system keeps billing me twice while I cancelled one of the accounts. 

Hello ​@elva ​@Avarab,

Thank you for reaching out to the Docusign Community.

I sent you a DM requesting more information.

Note: For Security Reasons, I will delete the Private Identifiable Information from your latest post.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.