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I have a signer (the 2nd in the signing order) who says they cannot see the full document, but only portions of the document. The first signer can see the entire document. I believe it is something with the signer’s system, but I don’t know how to troubleshoot with them. Any ideas?
Solved
Document Not Fully Visible to One of Many Signers
+1- Newcomer
Best answer by Alexandre.Augusto
Hello,
Welcome to the DocuSign Community!
Some suggestions for troubleshooting:
- Ask him to use a different Browser
- Copy the link in the button Review Document in the notification email sent to him
- Open an incognito tab then paste the link there. See if he can see now the entire document.
Another suggestion:
- Perhaps his machine has Windows updates pending so update by clicking in Check Updates in WIndows.
I hope that helps.
Alexandre
+18- Docusign Employee
- Answer
Hello,
Welcome to the DocuSign Community!
Some suggestions for troubleshooting:
- Ask him to use a different Browser
- Copy the link in the button Review Document in the notification email sent to him
- Open an incognito tab then paste the link there. See if he can see now the entire document.
Another suggestion:
- Perhaps his machine has Windows updates pending so update by clicking in Check Updates in WIndows.
I hope that helps.
Alexandre
- Community Moderator
Hello
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Nathaly | DocuSign Community Moderator
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