Document Not Fully Visible to One of Many Signers

Question

I have a signer (the 2nd in the signing order) who says they cannot see the full document, but only portions of the document. The first signer can see the entire document. I believe it is something with the signer’s system, but I don’t know how to troubleshoot with them. Any ideas?

Alexandre.Augusto · Accepted Answer

Hello, @LisaBWelcome to the DocuSign Community!Some suggestions for troubleshooting:Ask him to use a different BrowserCopy the link in the button Review Document in the notification email sent to himOpen an incognito tab then paste the link there. See if he can see now the entire document.Another suggestion:Perhaps his machine has Windows updates pending so update by clicking in Check Updates in WIndows.I hope that helps.Alexandre

nathaly.monge · Answer

Hello @LisaB,If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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