Newcomer

Solved

Copied as people sign

Forum|Forum|2 years ago
March 7, 2024
4 replies
124 views

I often send documents to multiple people, but I am not getting notified as they sign. I have to actually login to see where the signing status is. I used to use AdobeSign, and they notified me at every step. I can’t figure out how to turn that setting on in Docusign? The only thing I see about it is five years old. Thank you!

eSignature

Best answer by Alexandre.Augusto

Hello, Justavino

Login to your DocuSign eSignature, click in your initial on the top right corner in the home page, click on My Preferences.

Check which notifications settings you have selected. A figure showing an example:

I hope that solves your case, if so, please mark this answer as the “Best Answer”.

Thank you!

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, Justavino

Login to your DocuSign eSignature, click in your initial on the top right corner in the home page, click on My Preferences.

Check which notifications settings you have selected. A figure showing an example:

I hope that solves your case, if so, please mark this answer as the “Best Answer”.

Thank you!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

Christopher.Alpizar

Docusign Employee

Hi @MJustavino,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M

MJustavino

Author

Newcomer

Unfortunately, I already had those settings in place, and it didn’t sent it to me.

C

Christopher.Alpizar

Docusign Employee

Hello @MJustavino,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for the inconvenience, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that when you do not receive a notification each time a recipient signs an envelope

Currently, the options for notifications as a sender are the ones described in the post above, we do not have the option to notify a sender when each signer signs their part on the envelope.

A potential workaround would be to set a signing order and add you as a CC recipient after each recipient completes their part. Set a Signing Order

However, any feedback that can improve our users’ experience is always more than welcome.

If you’re a DocuSign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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