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Legacy User
March 26, 2018
Solved

Can you unvoid an envelope?

  • March 26, 2018
  • 1 reply
  • 123 views

I'm noticing that some of our envelopes are being voided because they are expiring.  Is there a way you can undo an already voided envelope?  I have a customer asking for us to extend the envelope and I don't know how.

Best answer by Community Expert

No.  To extend a specific envelope (that is still in progress), you can correct it, click on the "Edit" link next to Advanced Options, and adjust the number of days until expiration.  To change the number of days until expiration for your account, you can log into the admin console and go to the Reminders and Expirations page.

1 reply

Docusign Employee
March 27, 2018

No.  To extend a specific envelope (that is still in progress), you can correct it, click on the "Edit" link next to Advanced Options, and adjust the number of days until expiration.  To change the number of days until expiration for your account, you can log into the admin console and go to the Reminders and Expirations page.