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Hey Community! Wondering if anyone can help ?! My organisation is considering attaching .PDF’s to our ‘Completion’ emails...so they would be made available to our recipients in a more convenient method. I have found a DocuSign article which states “For the completed PDF to be included with the completed email notification, the size cannot exceed 5MB. If the completed documents are larger than 5MB, the email provides a link to the documents on the Docusign system.”...BUT when we have tested, a document over 5mb was not attached (expected & as per the text above) - But a doc UNDER 5mb was also not attached? We were hoping the doc under 5mb would be attached as a .pdf. Has anyone encountered this issue or had experience operating the Completion email attaching the docs as .PDF’s Please? Tks in advance.

Hello ​@Mike Beveridge ,

Thank you for reaching out here in the Docusign Community. 

To confirm that I’m understanding correctly. You are saying that the completed document is under 5mb and is still not being attached to the email notification, is that correct? 

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly,

Thanks for responding….

Yes!...exactly as you say...a completed document is under 5mb and is still not being attached to the email notification as a .PDF ?!

 

Thanks again, Mike

Hello ​@Mike Beveridge,

Thank you for reaching back.

There is a other reasons of why this can be happening which are listed in the following article: Why are documents not attached to the Completed email notification?

Can you please confirm that what is listed applies or not o you?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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