Agree and Finish doesn't work

I have completed all the signatures on a document that I was sent.  The message says, “Done!  Select Finish to send the completed document.  When I select the blue Finish button, a pop up comes up with this message:  Your document isn’t complete yet.  By selecting AGREE AND FINISH, you agree to use Electronic Records and Signatures.  Your document will be completed afterwards.  I select the blue AGREE AND FINISH blue button in the pop-up, but nothing happens.  I continues to come back to the pop-up, and the document is never sent.  The company has tried many times to review and cannot find anything wrong. I switched browsers to Google Chrome and cleared the history, cache, and cookies.  Still same problem.  I tried logging in to Docusign.com, clicked on the “Access Documents” link, and used the security code that was emailed to me.  I went through the signing process again and still ended with the same Agree and Finish pop-up that never submits the document.  Please help!