Account settings indicate the recipient must be an active DocuSign user.

Hello,

Thank you for the information, for future reference if you are an Admin you search for the security settings for the Login Requirements.

Login Requirements: This option sets account and login requirements for recipients. There are four possible selections:

• Not Required to Login: The recipient is not required to log on to the system. If the recipient has a DocuSign account, they can sign their document from the email link without logging on.
• Login Required if Signer Has an Account: If the recipient has a DocuSign account, they must log on to their DocuSign account to open the document.
• Account Required – Login Once Per Session: The sender cannot send documents to anyone who does not have a DocuSign account and the recipient must log on to their DocuSign account to open the document.
• Account Required – Login for Each New Document: The sender cannot send documents to anyone who does not have a DocuSign account and the recipient must log on to their DocuSign account to open each document.

There is the possibility that there was a login requirement set in the account.

Please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=muh1583277327950.html&_LANG=enus for more information.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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