Hello,
I have added my colleague to our docusign account and he has never been able to log in, never with “forget password” or using a verification code. It’s as if his email is somehow blacklisted. We can’t figure it out but need to solve it and I can’t get in touch with a real human to help support us. We have a paid subscription.
Hello,
If he never activated the account so the Forget Password optioin will not be useful.
Two steps:
If this solved it, I’d appreciate your Like here.
Thanks,
Alexandre
Thank you! What if he was unable to activate. Like the verification number that was sent didn’t work and continued to failed. Could it be the antimalware?
Do you mean the user received the activation email or activation code, but active faild. As I know the code will expired after 5 minutes. Do he do it in 5 minutes after received the activation code?
FreeLink/甫连信息
Docusign Partner | Partner Profile
Docusign 2024 APAC Reseller Growth Partner of the Year
The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
Docusign Community Leaderboard Top 5 contributor.
Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
Apparently he did it many times within the time frames, but he could never activate.
what is the error message? Could you share a screenshot?
FreeLink/甫连信息
Docusign Partner | Partner Profile
Docusign 2024 APAC Reseller Growth Partner of the Year
The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
Docusign Community Leaderboard Top 5 contributor.
Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
