For example, under the eSignature account, our has 1 DS Admin and another 3 DS Sender (which these DS Sender are created by adding envelopes and seats under Plan and Billing) as illustrated below:
Each DS Admin and Sender has 100 envelopes. The question is, if DS Sender 3 has 50 unused envelopes, can the DS Admin/DS Sender 3 transfer the unused envelopes to DS Sender 2?
Any advice is greatly appreciated! Thanks!
Hello,
Thank you for reaching out here in the DocuSign Community.
I understand you would like to transfer the available envelopes from one user to another.
Depending on your plan type, if it is a Business Pro then no, it would be 100 envelopes per user per year and they can not be transferable: https://support.docusign.com/s/articles/What-happens-if-I-exceed-the-envelope-limit-on-my-account-What-is-the-charge-for-additional-envelopes?language=en_US
If it is an Enterprise Pro, usually the envelopes are set per account instead of individually but that would also depend on the accorded contract.
If you have any further questions regarding the above, please note that DocuSign will only process billing/account change requests approved by a DocuSign administrator at your company.
If you are a DocuSign administrator, please open a Customer Support case by clicking the link below and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport
If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
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