FURIOUS at charges, for extremely poor experience and service

have you try open a case as this guide?

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

THanks, even though I am on Business Pro plan, I get this error on the support Center. its a bit of a joke actually

 

“Your Docusign plan does not support opening cases. Find additional help resources in the Docusign Support Center or learn how to upgrade your plan to access Support.”

Could you click the top right icon and check whether a menu 'switch account'? 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Hello ​@stephenstack ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I have been a Docusign client for 10+ years. It used to be great. Now it is very poor, functionalities are being removed, and the $15 per month became a $400 a year without even notice. Less service, no way to contact support to get an invoice that cannot be downloaded. This is how businesses lose everything. Poor service, extreme charge and greed. Fellow realtors, remember that you have access to authentisign for free! I paid for Docusign as I used to get more and wanted to support Docusign. But now I’m having all my agents move away from Docusign as we get more, for free with Authentisign. Certainly NOT renewing Docusign this August.

​@EricJ888 

With a Partner plan, the minimum commitment is 500 envelopes, but there’s no limit on the number of users you can add within your account. Users can also share the envelope pool, making it a more flexible and cost-effective option depending on your usage.

Additionally, purchasing through a Partner comes with technical support and guidance, ensuring you get the most out of your DocuSign subscription. If this sounds like something that might work for you, I’d be happy to share more details!

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

I appreciate your email Hengfeng. 
 

I don’t believe I received notices on price increase and only noticed this year my subscription grew to $400 a year over the years. I have less features than docusign had when it was $15/20 a month. There’s no phone number to call service when we need something. Authentisign is free. I was okay paying $20 when we had all the features available over authentisign, but at $40-60/month, without being able to even cross over text, it’s a no go. If you guys want to reduce the price to $15 a month, I may keep docusign. But $40/60 a month is outrageous. 

​@EricJ888 I’d like to confirm—are you currently subscribed as a single user or multiple users? Also, could you share your annual envelope usage?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi Hengfeng, I appreciate your time. I use Docusign now 2/3 times a month in average now, and am a single user. I have four agents who use their envelopes several times a week, but have already switched to authentisign because of Docusign prices. I don’t want limits on my envelopes, because I never had limits. If you bring back the fees I agreed to pay ($15/20 a month) with the line tool and some sort of discount for the years I overpaid without even knowing, I would consider staying with Docusign. But whatever it is, it needs to be a big gesture. What happened was pure greed, and bad business practice. I’ve always spoken so highly of Docusign, but clearly things have changed a lot.

​@EricJ888 

I check the plan and price:

https://ecom.docusign.com/plans-and-pricing/esignature?id=6653xS6KbUriP8cVpmhpd6

the price for eSignature:

Personal

For individuals and sole proprietors with basic e-signature needs

$10 /month

$120 billed annually

Additional tax may appy

Business Pro

For automating and optimizing agreements with advanced features

$40 /month per user

$480 billed annually

Additional tax may apply

And for IAM CORE

Standard

For teams managing agreement workflows, with a repository and AI.

$35 /month per user

$420 billed annually

Additional tax may apply

So what is your plan before? It seems personal for eSignature plan is $120 billed annually.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/