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We recently converted from SpringCM to Docusign CLM and I am not sure of the difference between these two products.  The layout is essentially the same, so what does CLM do that SpringCM didn’t or couldn’t do?

Great point! To a user, it should be pretty much the same. The back end is where the changes are applied. User Management is now done in your eSign account rather than directly within SpringCM. The product roadmap will be centred around CLM rather than the legacy SpringCM product also. The specific “List” of changes are not listed anywhere but you should be able to get tech support and enhancements easier moving forward.


We recently converted from SpringCM to Docusign CLM and I am not sure of the difference between these two products.  The layout is essentially the same, so what does CLM do that SpringCM didn’t or couldn’t do?

Hey there, as Adam_Dessurne mentioned, they should be pretty much the same. Here’s a laundry list of differences of which I’m aware:

  • Log In
    • The Log In screen looks different
  • Apps Switcher
    • This allows for switching between eSignature, CLM, Org Admin, and Insight in CLM.DS (aka CLM)
  • Home Page
    • For CLM Admins, the Admin button in the top menu bar has been moved from the left side to the right side
  • User Management
    • Users are now managed through Docusign Admin, rather than via CLM
  • User Permission Profiles
    • The permission profiles for CLM now have different names, and the Guest permission profile no longer exists
  • Group Management
    • Groups are now managed through Docusign Admin, rather than via CLM
  • Reports
    • The interface has changed
    • Workflow reports and Document reports are in a single view
  • Search
    • The search box has been converted to an icon in the top menu bar
  • Electronic Signature Configuration
    • CLM.DS (aka CLM) only supports integrated with Docusign eSignature, while CLM.CM allowed for integrating with other eSignature applications
  • Document Editing
    • If you used the SpringCM Edit functionality previously, you may need to setup Docusign Edit functionality now
  • Dashboard
    • Existing Docusign CLM customers will continue to have the option to use Classic or Beta
      Dashboards or both. New Docusign CLM customers will use only the new Dashboard

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