Hello,

Thank you for reaching out here in the DocuSign Community.

The strikethrough feature is only available for certain plans only: https://support.docusign.com/s/articles/Strikethrough-for-Real-Estate

Your current account plan might not support this feature. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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If you’re the DocuSign Admin of a corporate plan and have questions about enabling a feature or if it’s available, please reach out to your DocuSign Account Executive/Manager. S/he will be able to provide guidance, information, and pricing. 

However, if you are a DocuSign Web customer and are the DocuSign Administrator on the account (no assigned Account Executive/Manager), you should reach out to our Sales org at https://www.docusign.com/contact-sales or  1-877-720-2040. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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