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This has happened twice now, and I don´t know why. When I send the documents to be signed, the other person saw this image, do you know why this could be happening?
- Community Moderator
- 2552 replies
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the document is not showing as it should. I understand this has happened before with other documents.
Can you provide further information?
Does the documents have any dynamics on them?
Can you try flattening the document?: How to resolve a document upload error by printing the document to a new PDF
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- New Voice
- 1 reply
- Answer
Hi Nathaly, thank you for answering!
The only solution we found was to replace the .pdf file and luckily, it worked. Thank you!
- Community Moderator
- 2552 replies
Hello
Thank you for reaching back.
I’m glad to hear that you were able to find a solution, if the issue reappears, please let us know to further assist you.
I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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