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Documents are illegible because image looks corrupted

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This has happened twice now, and I don´t know why. When I send the documents to be signed, the other person saw this image, do you know why this could be happening?

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O

OCCHAnswer

New Voice

Hi Nathaly, thank you for answering!

The only solution we found was to replace the .pdf file and luckily, it worked. Thank you!

N

nathaly.monge

Docusign Employee

Hello @OCCH ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the document is not showing as it should. I understand this has happened before with other documents.

Can you provide further information?

Does the documents have any dynamics on them?

Can you try flattening the document?: How to resolve a document upload error by printing the document to a new PDF

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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O

OCCH

AuthorAnswer

New Voice

Hi Nathaly, thank you for answering!

The only solution we found was to replace the .pdf file and luckily, it worked. Thank you!

Translate

N

nathaly.monge

Docusign Employee

Hello @OCCH ,

Thank you for reaching back.

I’m glad to hear that you were able to find a solution, if the issue reappears, please let us know to further assist you.

I hope you have a great day!

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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