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This has happened twice now, and I don´t know why. When I send the documents to be signed, the other person saw this image, do you know why this could be happening?
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the document is not showing as it should. I understand this has happened before with other documents.
Can you provide further information?
Does the documents have any dynamics on them?
Can you try flattening the document?: How to resolve a document upload error by printing the document to a new PDF
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hi Nathaly, thank you for answering!
The only solution we found was to replace the .pdf file and luckily, it worked. Thank you!
Hello
Thank you for reaching back.
I’m glad to hear that you were able to find a solution, if the issue reappears, please let us know to further assist you.
I hope you have a great day!
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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