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I had to “correct” a file prior to my client signing since I forgot to add one document. I was unable to add the document due to not having any envelopes, so I had to purchase a subscription.. again. Pretty sure I already did this, but for some reason only had 3 envelopes this month. I have had to correct/add documents in the past but was never penalized and had to use an additional envelope. Is this new to the terms or was I just robbed a whole envelope? Same sender, email, only one additional document and one signature was needed, but system used a whole envelope.
As I read, “An envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents, and one signer or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelope contains, it still counts only once towards your eSignature plan’s envelope allowance once it is sent out to be signed.”